Privacy Policy
Policy on the processing of customers and users data
1. Collected information
We collect information provided voluntarily when you create an account, purchase products, or subscribe to our services, such as company name, contact reference, address, email address, and telephone number.
We also record information when you contact us by email or other support channels, including requests for assistance, quotes, or questions regarding our products.
The failure to provide data may make it impossible for Data Hive to fulfill contractual commitments or respond to your request.
We also use cookies and similar technologies on our website to collect information on interactions and usage. Consult our Cookie Policy for further details on the type of information we collect and your options regarding such data.
2. How do we use the collected information?
The data provided are collected and processed for the following purposes:
To manage customer relationships and fulfill contractual agreements.
For administrative purposes and compliance with legal obligations, such as accounting or tax reporting.
For statistical purposes, to improve our services and prevent fraud or abuse.
With explicit consent, to send newsletters, updates, or promotional material.
Additionally, we use your information to create and manage your account and provide visibility of your data and rights.
3. Who is authorized to process your data? Are your data shared with third parties?
Processing of the collected data is carried out by authorized internal staff according to instructions and in compliance with current legislation.
Your data will not be shared with third parties except for trusted service providers necessary to provide our services (e.g., email delivery, technical support). Only the minimum required information will be shared, and third parties are not allowed to use your data for other purposes.
4. How the data are stored and for how long?
Data are processed using computerized tools in a manner consistent with the purposes for which they were collected, ensuring security, integrity, confidentiality, and traceability.
Data are stored on servers owned or managed by Data Hive or trusted third-party providers, located inside or outside the European Union. Transfers to non-EU countries comply with GDPR provisions.
Data are retained only as long as necessary to manage the purposes for which they were collected, in compliance with legal obligations.
5. Exercise of rights on data processing
You can request access, correction, deletion, limitation, or portability of your data at any time by contacting privacy@b2bdatahive.com.